The Eva Comfort Classic Mattress comes with a 10-year warranty that covers:
- Body impressions or visible indentation or sag in the mattress surface, while no weight is applied of greater than 3.5 cm.
- The mattress being shorter than the Australian standard in any one direction by more than 5cm when measured from tape to tape.
- The mattress failing to inflate to its full size after a period of 60 days of regular use.
A small level of sagging (less than 3.5cm) is expected with a new mattress and is considered part of the normal wear and tear. This is because the foam materials used in the mattress tend to slightly soften after a period of usage. The degree of sagging depends on the method of use and amount of use of the mattress.
Please note: The Eva Comfort Classic Mattress is recommended for use on flat, solid surfaces that provide air circulation. Flexi slats, sprung slats or adjustable bed bases will not adequately support the mattress and are consider incorrect bed base use. For slatted bases, ensure the slats are no more than 8cm apart for proper support. The warranty is void in the case of incorrect bed base use. For more information, please view our Terms of Service.