Eva Pillow and Hemp Linen returns

All customers returning an Eva Pillow or Eva Sheet/Duvet set will receive a returns label for the product to be donated to one of our charity partners. View our Returns for more information.

To complete your return, you must post the parcel at your nearest post office with your provided return label clearly attached. You have 14 days from receiving the returns label to post the parcel at your nearest post office. If we have not received the parcel back within these 14 days, your return request will be deemed closed. You can reopen your return request at any time within 60 days of delivery. 

Upon confirmation of the parcel at the aforementioned address, Eva will conduct a check before your total payment to Eva Sleep Pty Ltd will be refunded.

Please note: There is a minimum 30 day period before you can request the return of any Eva product. The 60 day returns policy is limited to one product type per household, and can only apply once when purchasing several sizes of the same product.

For example, if you buy a king and a queen set of hemp linen, these are considered the same product type, and only one of these products qualify for the trial. Alternately, if you buy a hemp linen of any size and a pillow, the trial applies to both products as they are different product types. Eva will not accept returns if products have been damaged or is returned with missing pieces.