To be eligible for return, you must keep the original packaging of your bed frame. If the packaging is not kept, it is the customer's responsibility to arrange for the goods to be returned to Eva's closest warehouse. They will not be covered for costs of return.
For metro customers, within eligible areas of Sydney, Brisbane, Melbourne, Adelaide and Perth, Eva will arrange for returns to be picked up by our courier at no extra cost.
Rural and regional customers who wish to return their bed frame will need to organise their own return back to our warehouse before a refund can be initiated. The customer will not be covered for costs of return.
Please note: There is a minimum 30 day period before you can request the return of any Eva product. The 100 day trial is limited to one product type per household, and can only apply once when purchasing several sizes of the same product.
For example, if you buy a king and a queen bed frame, these are considered the same product type, and only one of these products qualify for the trial. Alternately, if you buy a bed frame of any size and a sofa, the trial applies to both products as they are different product types. Eva will not accept returns if furniture has been damaged or is returned with missing pieces. The bed frame must be kept in good condition during the 100 day trial period.